How can we help?

Open Settings on your iPhone → tap your name at the top → Subscriptions → choose Piccolo → Cancel Subscription. Cancellation takes effect at the end of your current billing period; you keep access until then.

Open Piccolo → Settings → Account → Delete Account. Deleting your account removes all your family’s data immediately from your device and within 30 days from our servers. Important: deleting your Piccolo account does not cancel your Apple subscription. If you’re still in trial or actively subscribed, cancel separately through iOS Settings (see above).

Restore your subscription state by opening Piccolo → Settings → Subscription → Restore Purchases. If that doesn’t help, email us at contact@heypiccolo.com with your Apple ID email so we can look it up.

Apple handles refunds for all App Store purchases. Visit reportaproblem.apple.com → find the Piccolo purchase → request a refund. We can’t process refunds directly because Apple controls all subscription billing.

Open Piccolo → Settings → Co-Parent → tap the linked account → Unlink. Unlinking takes effect immediately and revokes the other party’s access to shared data going forward.

See our Privacy Policy for what we collect and how we handle it. For COPPA-specific inquiries (information about a child under 13), email contact@heypiccolo.com with “COPPA inquiry” in the subject line.

We’re happy to help with anything. Email contact@heypiccolo.com and we’ll reply.